Privacy Policy – University Campus Comforts

TERMS OF SERVICE
1. INTRODUCTION
Welcome to Campus Comforts! These Terms of Service (“Terms”) constitute a legally binding agreement between you and Campus Comforts, Inc. (“Campus Comforts,” “we,” “our,” or “us”) governing your access to and use of our website, www.campuscomforts.com, our mobile applications, and related services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.
2. ELIGIBILITY
You must be at least 18 years old to create an account and use our Services. If you are under 18 but at least 13 years old, you may use our Services only with the involvement and consent of a parent or legal guardian. By using our Services, you represent and warrant that you meet these eligibility requirements.
3. ACCOUNT REGISTRATION
3.1 Account Creation
To access certain features of our Services, you may need to create an account. When you create an account, you must provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Security
You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to protect your account information.
3.3 Account Termination
We reserve the right to suspend or terminate your account and access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.
4. ORDERING AND PAYMENT
4.1 Product Information
We strive to provide accurate product descriptions, pricing, and availability information. However, we do not warrant that product descriptions, pricing, or other content on our Services is accurate, complete, reliable, current, or error-free.
4.2 Order Acceptance
Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason, including product unavailability, errors in pricing or product information, or suspected fraud.
4.3 Pricing and Payment
All prices are listed in U.S. dollars and are subject to change without notice. You agree to pay all charges at the prices in effect when you place your order. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.
4.4 Taxes
You are responsible for paying all applicable taxes associated with your purchases. For orders shipped to states where we have a legal obligation to collect sales tax, we will calculate and add the appropriate amount to your order.
5. SHIPPING AND DELIVERY
5.1 Shipping Methods
We offer various shipping methods, including our guaranteed before move-in delivery service for college dormitories. Shipping rates and estimated delivery timeframes are provided during checkout.
5.2 Delivery Timing
While we strive to meet all delivery timeframes, especially our move-in guarantees, occasional delays may occur due to factors beyond our control, such as weather conditions, carrier delays, or campus access restrictions. We will make reasonable efforts to notify you of any significant delays.
5.3 In-Room Delivery
For our in-room delivery service, you authorize us to coordinate with your educational institution to gain appropriate access to designated dormitory spaces. You are responsible for providing accurate dormitory information and following your institution’s protocols for receiving deliveries.
5.4 Risk of Loss
The risk of loss and title for items purchased from us passes to you upon our delivery to the carrier or, if applicable, upon delivery to your dormitory room.
6. RETURNS AND REFUNDS
6.1 Return Policy
We offer returns within 30 days of receipt for unused, unopened products in their original packaging. Certain items may be excluded from our return policy, as indicated in product descriptions.
6.2 Return Process
To initiate a return, please contact our customer service team. You will receive instructions on how to return your items, including return shipping labels if applicable.
6.3 Refunds
Refunds will be issued to your original payment method once we receive and inspect the returned items. Processing time for refunds may vary depending on your payment provider.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Our Content
All content on our Services, including text, graphics, logos, images, and software, is the property of Campus Comforts or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Services for personal, non-commercial purposes. This license does not include the right to: (a) reproduce, distribute, modify, or create derivative works of our content; (b) use our content for any commercial purpose; or (c) access our Services through automated means.
7.3 Trademarks
Our name, logos, product names, and other marks are trademarks of Campus Comforts. You may not use these marks without our prior written permission.
8. USER CONTENT
8.1 Content Submission
If you submit reviews, comments, or other content to our Services (“User Content”), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.
8.2 Content Restrictions
You may not submit User Content that is illegal, offensive, defamatory, infringing on intellectual property rights, or otherwise inappropriate. We reserve the right to remove any User Content that violates these Terms or that we find objectionable for any reason.
8.3 Representations and Warranties
You represent and warrant that: (a) you own or have the necessary rights to share User Content; (b) your User Content does not violate the rights of any third party; and (c) your User Content complies with these Terms and all applicable laws.
9. PROHIBITED ACTIVITIES
When using our Services, you agree not to:

Violate any applicable laws or regulations
Infringe upon the rights of others
Attempt to gain unauthorized access to our systems or user accounts
Use our Services for fraudulent purposes
Interfere with the proper functioning of our website
Engage in any activity that could damage, disable, or impair our Services
Use any data mining, robots, or similar data gathering methods
Impersonate any person or entity
Harass, abuse, or harm another person
Submit false or misleading information
10. DISCLAIMER OF WARRANTIES
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR SERVICES AND PRODUCTS ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

WE DO NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF ANY INFORMATION AVAILABLE THROUGH OUR SERVICES.
11. LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CAMPUS COMFORTS, INC., ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU TO US DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
12. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Campus Comforts, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising out of or in any way connected with your access to or use of our Services or your violation of these Terms.
13. GOVERNING LAW AND DISPUTE RESOLUTION
13.1 Governing Law
These Terms and your use of our Services shall be governed by and construed in accordance with the laws of the State of Delaware, without giving effect to any choice or conflict of law provision or rule.
13.2 Dispute Resolution
Any dispute arising from these Terms or your use of our Services shall be resolved through binding arbitration conducted by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in Dover, Delaware, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
13.3 Class Action Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
13.4 Exceptions
Notwithstanding the foregoing, either party may seek injunctive or other equitable relief to protect its intellectual property rights or confidential information in any court of competent jurisdiction.
14. CHANGES TO THESE TERMS
We may update these Terms from time to time at our sole discretion. If we make material changes, we will notify you by posting the updated Terms on our website with a new “Last Updated” date. Your continued use of our Services after the effective date of the revised Terms constitutes your acceptance of the changes.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and Campus Comforts regarding your use of our Services.
15.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
15.3 No Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
15.4 Assignment
You may not assign or transfer these Terms or your rights under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without your consent.

PRIVACY POLICY
1. INTRODUCTION
Campus Comforts, Inc. (“Campus Comforts,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our website, www.campuscomforts.com, our mobile applications, and related services (collectively, our “Services”).

Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. INFORMATION WE COLLECT
We collect information from you when you use our Services, create an account, place an order, or otherwise interact with us. This information may include:
2.1 Information You Provide to Us
Account Information: When you create an account, we collect your name, email address, password, and school information.
Order Information: When you place an order, we collect your billing address, shipping address, payment information, and details about the products you purchase.
Academic Information: Information about your college or university, residence hall, expected move-in date, and other details necessary to coordinate delivery.
Communication Information: Information you provide when you contact our customer service team, respond to surveys, or otherwise communicate with us.
2.2 Information We Collect Automatically
When you use our Services, we automatically collect certain information, including:

Device Information: Information about your device, such as your IP address, device type, operating system, and browser type.
Usage Information: Information about how you use our Services, including pages visited, time spent on those pages, and actions taken.
Location Information: General location information derived from your IP address.
Cookies and Similar Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, gather information about users and visitors to our websites, and track activity on our Services.
3. HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
3.1 Providing Our Services
Processing and fulfilling your orders
Managing your account
Providing customer support
Facilitating delivery to your residence hall
Communicating with you about your orders or account
3.2 Improving Our Services
Developing new products and services
Enhancing the functionality of our Services
Analyzing usage patterns and trends
Diagnosing technical problems
3.3 Marketing and Advertising
Sending you promotional emails and newsletters (with your consent where required by law)
Displaying relevant advertisements
Offering special promotions and discounts
3.4 Legal and Security Purposes
Protecting the security and integrity of our Services
Preventing fraud and unauthorized access
Complying with legal obligations
Enforcing our Terms of Service and other policies
4. HOW WE SHARE YOUR INFORMATION
We may share your information with the following categories of recipients:
4.1 Service Providers
We share information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, marketing partners, and IT service providers.
4.2 Educational Institutions
We may share delivery-related information with colleges and universities to coordinate in-room deliveries and ensure compliance with campus policies.
4.3 Business Partners
We may share information with our business partners who offer products or services jointly with us.
4.4 Legal Requirements
We may disclose information if required to do so by law or in response to valid legal requests, such as subpoenas, court orders, or government regulations.
4.5 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
5. YOUR PRIVACY CHOICES
You have certain choices about how we use your information:
5.1 Account Information
You can update your account information by logging into your account on our website or by contacting our customer service.
5.2 Marketing Communications
You can opt out of receiving marketing emails from us by following the unsubscribe instructions in those emails or by contacting us directly.
5.3 Cookies and Tracking Technologies
You can manage cookies through your browser settings. However, if you block or delete cookies, some features of our Services may not function properly.
5.4 Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information, including:

The right to access your personal information
The right to correct inaccurate information
The right to delete your personal information
The right to restrict or object to processing
The right to data portability
The right to withdraw consent

To exercise these rights, please contact us using the information provided in Section 9.
6. DATA SECURITY
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee the security of information transmitted to or from our Services.
7. DATA RETENTION
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. CHILDREN’S PRIVACY
Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.
9. CONTACT US
If you have any questions or concerns about this Privacy Policy or our Terms of Service, please contact us at:

Campus Comforts, Inc.
8 The Green #4102
Dover, DE 19901
Email: support@campuscomforts.com
Phone: 609-228-9615
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the updated policy on our website with a new “Last Updated” date. Your continued use of our Services after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.